Shipping Policy

Shipping Methods & Order Processing Timelines

Order Processing:

• Standard: Allow 2-3 business days to process your order

• Express: Allow 1 business day to process your order

Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 5 business days for orders to be dispatched.

We ship from our distribution centre located in Victoria on business days Monday-Friday (excluding weekends & all A.U. Public holidays) 

Shipping Options

Standard Shipping 

• FREE on orders over $75.00 (2-7 business days)

• $7.95 on orders under $75.00 (2-7 business days)

Express Shipping

• Express: $9.95 (2-3 business days, No PO boxes)

Please Note: All orders are shipped through Australia Post's eParcel and Express shipping services. PO Boxes, Parcel Lockers, Parcel Collect & My Post addresses are limited to Standard shipping method only.

Tracking your order

As soon as your order leaves our warehouse, an automated email will be sent regarding the shipment of your order. Click the "View your order" button to view the relevant shipping information, then click the Australia Post tracking number or Shop App link to track your package.

ATL (Authority To Leave)

All our online deliveries are shipped with an ATL - Authority To Leave. This gives the courier the right to leave your order somewhere safe on the premises if you are not home at the time of delivery. We always recommend that you choose a delivery location where someone can accept your delivery.

If you'd prefer your order to require a signature on delivery, please request this by contacting our friendly Customer Support team at [e-mail] once you have placed your order.

Stolen Parcels

It is the customer's responsibility to nominate a safe and secure shipping address. Captain Fin Co. Australia is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.

Damaged Parcels

Captain Fin Co. Australia is not liable for any damage sustained to parcels once successfully delivered to the nominated address.

If you need additional information regarding shipping & delivery, please contact our customer service team at [e-mail].