How do I return my order?

To return your order using our online returns portal:

• Add your order # and the email address you used for your order.
• Enter your purchase details, return shipping address and reason for return.
• Once confirmed, you will be provided with a shipping label to return the product.
• Prepaid labels are only available to AU customers.

• Once the return is received and processed by our returns team, a notification will be emailed to you as proof of the refund.
• Original shipping charges will not be added to the refund.
• Items returned that are not eligible to be refunded in line with our returns policy.
• No returns or exchanges on Final Sale items.
• Returns must be initiated from the original point of sale, our online returns team can only process returns for orders placed through www.captainfin.com.au.